Refund Policy

# Refund Policy

At Calm Sense, customer satisfaction is important to us.

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

## Eligibility for Returns

To qualify for a return:

* The item must be unused and in its original packaging
* Proof of purchase is required
* Return requests must be submitted within 30 days of delivery

## Non-Returnable Items

For hygiene and safety reasons, certain opened or heavily used personal wellness products may not be eligible for return.

## Refund Process

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be processed back to your original payment method within 5–10 business days.

## Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged or defective.

## Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the issue so we can assist you promptly.

## Contact

For return requests or support, please contact us through our Contact Us page.