Shipping policy
Shipping Information
Thank you for shopping with Calm Sense™. We are committed to delivering your order as quickly and efficiently as possible.
Processing Time
All orders are processed within 1-3 business days after payment has been successfully received and verified.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Once your order has been dispatched, estimated delivery times are:
📦 Major Cities: 2-4 Business Days
📦 Regional Areas: 3-4 Business Days
📦 Remote Areas: 4-6 Business Days
Please note that delivery times are estimates and may vary during peak periods, promotions, or unforeseen courier delays.
Shipping Rates
🚚 FREE Shipping on all orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information so you can monitor your delivery every step of the way.
Delivery Address
Please ensure that all shipping information is entered correctly at checkout.
Calm Sense™ cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
Delayed or Lost Orders
While we work with reliable courier partners, occasional delays may occur.
If your order has not arrived within the expected timeframe, please contact our support team and we will gladly assist you in tracking your parcel.
Damaged Parcels
If your package arrives damaged, please contact us within 48 hours of receiving your order and provide photographs of the damaged packaging and product.
Contact Us
For any shipping-related questions, please contact our customer support team:
We are always happy to help.
Thank you for choosing Calm Sense™.